Iveco Update Service Package
Commercial vehicle giant Iveco are preparing to roll out a raft of new customer service features. According to the company, these features will greatly improve levels of support and care offered to fleets operating Ivecovehicles.
Using improved response times and more efficient repair procedures
At the heart of the changes is a commitment by Iveco to dramatically reduce the time their vehicles are off the road, using improved response times and more efficient repair procedures. Having vehicle off the road – also known as VOR – is amongst the most frustrating occurrences for a fleet operator.
If the vehicle is under lease, not only is the operator running an incomplete fleet, he or she is also paying for the vehicle while it’s out of action. Iveco’s new measures seek to combat this.
One way in which Iveco are planning to implement these changes is by rolling out the Assistance Non Stop service, or ANS. This is Iveco’s pledge to reduce service response times to an average of 50 minutes. This might be easier said than done, as Iveco have stressed that this applies to callouts within the M25, but if they can carry it off this is an impressive pledge.
Making life easier
In order to enhance the quality of their maintenance, Iveco have also promised to equip all their service centres with fibre optic probes and E.A.S.Y diagnostic computers. Such diagnostic tools make life far easy for the company’s technicians as well as dramatically improving the more fiddly side of LCV maintenance, in areas like the gear box or deep in the heart of the engine.